FAQs – S & Kay Cleaning Services

FAQ

Frequently Asked Questions

1. What types of cleaning services do you offer?

We offer a wide range of cleaning services including residential cleaning, office cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and carpet cleaning. If you have a specific cleaning need, feel free to contact us for a personalized quote!

2. Are your cleaning products safe?

Yes! We use eco-friendly cleaning products that are safe for children, pets, and the environment. Our goal is to provide a clean home or office while being mindful of health and sustainability.

3. How do I book a cleaning service?

Booking a service is simple! Just visit our “Contact” or “Book Now” page, fill out the form with your details, and we’ll get back to you to confirm the date and time that works best.

4. How much does a cleaning service cost?

The cost of our services depends on factors like the type of cleaning, the size of the space, and the frequency of cleaning. For an accurate estimate, please reach out for a free consultation or use our online booking tool.

5. Do I need to be home during the cleaning?

No, you don’t need to be home! We can arrange access to your property via a key, lockbox, or another method that works for you. Our cleaners are fully insured and trustworthy.

6. What should I do to prepare for the cleaning?

To ensure the best results, please pick up any personal items and valuables before our team arrives. If there are specific areas or items you want us to focus on, let us know in advance.

7. How long will the cleaning take?

The time required depends on the size and condition of your property. A typical home cleaning can take 2-4 hours, but we’ll give you a time estimate when you book your service.

8. What happens if I’m not satisfied with the cleaning?

Your satisfaction is our priority! If you’re not happy with any part of the cleaning, please let us know within 24-48 hours, and we’ll send you and exit report for you to list down the areas that needs a recleaning. We’ll investigate and we’ll update you as soon as possible, rest assured we give do our best to resolve the issue at no extra charge.

9. Are your cleaners insured and vetted?

Yes, all of our cleaners are fully insured, background-checked, and trained to ensure the highest standards of cleaning and security.

10. Do you offer recurring cleaning services?

Yes! We offer weekly, bi-weekly, and monthly cleaning options to fit your needs. You can also choose a one-time cleaning for special occasions or deep cleans.

FAQ

Frequently Asked Questions

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