At S & Kay Cleaning Services, we are committed to protecting your privacy and handling your personal information in a responsible manner. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect and hold the following types of personal information:
Full name, address, phone number, and email
Payment details (e.g., bank or credit card information)
Employment details (for job applicants and staff)
Customer service history (e.g., feedback, complaints, or requests)
Information regarding cleaning preferences or property specifications
We collect personal information through:
Website forms and email communications
Phone calls and in-person conversations
Job applications or staff onboarding documents
Service contracts or quotations
Payment platforms or invoicing software
We collect personal information for the following purposes:
To provide cleaning services to residential and commercial clients
To manage customer relationships and appointments
To process payments and issue invoices
For recruitment and HR management
To comply with legal and regulatory obligations
For marketing purposes, with your consent
We store your personal information securely in both physical and digital formats, and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure. These measures include:
Password-protected databases and email systems
Secure office premises
Limited access to personal data by authorised personnel only
We may share your information with:
Our staff and service contractors who require access to perform their duties
Payment processors and accounting platforms
Government agencies or legal bodies as required by law
External IT or data security service providers
We do not sell or rent your personal information to third parties.
You may request access to your personal information or ask us to correct any inaccuracies. Please contact us at:
📧 support@snkaycleaningservices.com.au
📞 [Insert Phone Number]
📍 [Insert Office Address, if applicable]
Our website may use cookies and third-party analytics tools (such as Google Analytics) to monitor site usage and improve performance. These tools may collect non-identifiable data such as browser type, device information, and IP address.
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.
If you have any concerns or complaints about your privacy or our handling of your personal information, please contact us at:
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Privacy Policy | Terms & Conditions
